Help Center
Contact Us Frequently Asked Questions Technical Requirements Remote Assistance
Technical Requirements：
We support the following systems and browsers.
Computer system version:
Windows 7 through Windows 11
Browser version:
Google Chrome 49.0.2623.112 or later
Mozilla Firefox 3.0 or later
Running recommendations:
Operating system: Windows 7 to Windows 11.
Processor: 1,6GHz CPU (i3 or higher) or faster.
Memory: At least 1GB of RAM.
Hard disk space: At least 1.3 GB.
Network Bandwidth: 512Kbit/s or more.
Q&A：Is access to the website restricted?
Security software:
If you have installed security software, please check the default settings you are currently using, you need to add our site to the trusted sites, because some security settings may cause web page errors.
Browser security settings:
If you do not have any security settings installed and you are still experiencing problems, we recommend that you check your browser's security settings and you need to add our site to the trusted sites, or check your firewall to see if our site is listed as a banned site and you need to add our site to the trusted sites.
Delete temporary files:
If you are having trouble accessing the site, it may help to perform the following steps, which are basic maintenance for your browser to ensure that you get the most up-to-date information. Open your browser, click Tools → Internet → Browsing History → Delete, then close the page after deleting and reopen it.
Toolbars/Plug-ins:
Some of the toolbars/plug-ins you have downloaded can cause problems. Some plug-ins/plug-ins are defective and may block pop-up windows, slow down your computer or force your browser to close. We recommend that you remove these toolbars/plug-ins from your computer as much as possible.
Computer virus or other malware:
  1. Browser is not displaying properly.
  2. Internet connection does not respond.
  3. The webpage runs extremely slowly.
  4. Slow computer response when opening or saving files.
  5. No unexpected/unusual error messages.
  6. New toolbar appears in the browser.
  7. Difficulty connecting to web pages.
  8. If you are experiencing these problems when browsing the web, your computer may be affected by a virus. There are many virus programs that can cause this problem when running on your computer, and it is very common. Many customers do not realize that a virus program has been installed on their computers because sometimes it is installed along with some software. There are a number of software packages available for your computer that can help you remove virus programs and other malware from your computer. We recommend that you download and use free security software for a quick and easy virus removal tool.
Why do I get a black screen when I enter a casino or a web game?
The black screen when you enter the web game is mainly due to the following points:
  1. Browser problem, need to upgrade or reinstall, need to clear the browsing history.
  2. Flash problem, not installed or need to upgrade (or need to reinstall).
  3. Check if the game page is blocked by the firewall
  4. Check if the game page is blocked by the firewall.Computer problems, CPU temperature is too high (pay attention to the computer cooling problem) or the graphics card driver installation is incomplete to cause errors.
  5. Multiple browser software conflict with each other, need to uninstall other browser software.
  6. The game server is unstable, it may be caused by too many people online, refresh the page a few times.
  7. The connection between the monitor and the display adapter is poor.
  8. The motherboard is not supplying power.
  9. Poor contact with memory sticks.
  10. Poor power performance.
  11. The host computer is infected with CIH virus, which causes the motherboard's BIOS to be destroyed and refreshed (i.e. poisoned).
  12. We recommend that if you are experiencing any of the above problems, you should try to upgrade your flash software first, and if your browser version does not meet our recommended criteria, please upgrade it as well before trying to re-enter the casino. If you have any further questions, please feel free to contact our customer service team.
Why are the website images not displaying?
  1. There is a problem with the website, the image that is referenced on the website is missing and therefore cannot be displayed.
    (Contact our customer service staff for this problem)
  2. You have installed some software that prohibits the display of images.
  3. Network delays may also prevent images from being displayed.
  4. Your browser or your settings are blocking some pictures.
  5. If you are experiencing any of the above problems, please follow the steps 2-5 and if you are still unable to resolve the problem, please contact our customer service team.
msg
msg
存款功能已關閉，請聯繫在線客服，謝謝！
開通此功能請聯繫在線客服！
The transfer function has been disabled, please contact online customer service, thank you!er0123
Please bind the bank information
Withdrawal Account Name
Bank Account Number
Cannot be empty!
Bank name
Branch Name
尚未選擇！
Withdrawal Password
Do you want to use an ATM PIN?

本公司不會要求會員做任何轉帳動作

如有遇到問題請立即聯繫24小時線上客服

Re-confirmation Message
Your real account name is 【】 Bank Account Number :

銀行名稱為 :

分行名稱為 :

若銀行資料錯誤將無法提款，請再次確認